What is the going rate for IT support in Jacksonville or Orlando?

June 15th, 2021
What is the going rate for IT support in Jacksonville or Orlando?

The current rate as of June 2021 for hiring a Managed IT Services company in Jacksonville or Orlando, FL is around $150 a user. This includes user support, device support, security hardware, email licensing, monitoring, updates, etc. If you want to add additional services such as PCI, HIPAA or advanced security, you will pay more.

To break it down, if you are a small business that does not require HIPAA compliance or added PCI compliance with 20 full time employees, you will pay on average $3,000 a month.

Many IT providers quote differently so this is just a standard way to see how much you should budget. Some companies will charge per device (workstations and servers). If you are getting a quote from an IT Services company and it seems too good to be true, take a closer look. Make sure it includes all the services you need to support the users at your company.

  • How do you avoid comparing apples to oranges?
  • Does the quote include unlimited help desk or are you going to be charged hourly if you go over a certain number of hours?
  • Do all your users (employees) get access to submit service tickets to the help desk, or only certain users?
  • What security appliances are included in the quote (firewall, wireless access points, backup devices)
  • Does the company provide end user training to your users regarding security (aka what links to avoid clicking in emails, how to spot a phishing email, etc.)
  • How mature is the business?
  • How long have they been in business?
  • Do they use Multi-Factor Authentication (MFA) internally?
  • Are their technicians certified and how often are those certificates renewed?
  • Are their employees W2 or are they contracted?
  • Do they have experience in your niche?
  • Ask for referrals
  • Get the name of 2 or three longing clients to call and interview
  • Ask for a referral in your niche/vertical

It is important to understand the difference in quotes when looking for an IT Managed services provider. These tips should help you see the differences and make an informed decision when hiring one.


Are you looking for IT support in Orlando or Jacksonville? Contact us today for a personalized quote.