We Love DPC’s Service and Support!
Based upon our past experience with our previous IT company in Seattle, our expectations were quite high when choosing a technology company here in GA. We love DPC's comprehensive and proactive approach to our systems and technology. This means that their team doesn't wait until something is broken. They understand that when any system is down, even for a short time, it is a hardship for any practice. We are confident that we are well-taken care of at all times.
Technology – specifically the software and systems we use in our practice to take care of our patients – has become mission critical to our dental practice. DPC makes certain that we are covered on all bases and that we are running very efficiently at all times. For example, a practice may have the coolest dental equipment in the world, but if it isn't able to run as specified by the manufacturer what is the point? In our minds, technology that performs is vital to success in all areas of the practice and that’s why we trust and recommend DPC Technology.
Camden Dental Care
They treat us like family!
The biggest benefit to our company since moving to CompleteCare with DPC Technology is that we always know we can get a quick reply and immediate help with any questions that we have. We don’t have to worry about our systems crashing because we know that DPC is there for us right away. DPC’s customer service is top notch and easily accessible. You should choose CompleteCare because they are like family and truly care about helping in any way they can and they do a great job!
Kernan Family Dental
Unlimited Onsite and Remote IT Support
Complete Care takes the pressure of having to fix IT related issues off the business owner (or doctor), so that he is able to put his focus on his patients and see more client, rather than working on IT related issues. DPC Technology is the only company I have used for IT support and managed services.
In veterinary medicine, the two most common problems we experience are IT issues with the washing machine/dryer. To be able to have the pressure of IT problems lifted and know that someone else is on my side, taking care of those problems is a huge lift off my shoulders. Not having to worry about why a printer or PC doesn’t work and to just place a ticket and have someone fix it remotely or on-site makes for more time for me to concentrate on clients/patients. Also, to know that problem is fixed and not just having a band-aid put on it is a huge plus!
Dr. Howard Bouchelle III
Intracoastal West Veterinary Hospital
HIPAA and Cyber Protection
The biggest benefit to me and my practice since moving to Complete Care has been the ease of repair and DPC’s ability to fix any problem. Compared to other IT firms we have worked with in the past, DPC gives our office peace of mind about HIPAA and Cyber Protection. DPC has taken all our IT headaches and problems away from our office.
Dr. David W. Howington, DMD
Only a Phone Call Away
DPC Technology is amazing! At first I was a little skeptical about the Complete Care Program, but it has turned out to be a huge benefit to our office. Whenever we have a problem, DPC Technology is only a phone call away. Sometimes they have to come into the office, but many times they can log in remotely and fix the problem.
Whenever there is any new issue regarding computer security, Clay is always one step ahead of the game. Let’s face it, no one can run their business without their computers, so why would you risk not having the best computer people in town on your team.
Dr. Alan Krantz
Krantz Dental Care
Respond Quickly to Resolve all of our Problems
Knowledgeable, prompt, courteous and efficient are just a few of the words that describe the DPC Technology Organization. Its Complete care program and its cost is superior to any of the maintenance programs we compared it to. DPC Technology, the help desk, its office staff and service department have always responded quickly to resolve all of our problems.
Their sales staff is extremely informative. They are always keeping us abreast of new products and ideas to keep our practice productive and up to date with relative technology. We could not be more pleased.
It is without reservation that I would highly recommend DPC Technology to any other medical or dental operation.
Jeffrey W. Bowden, DDS
Instrumental in My Professional Growth
DPC Technology has been instrumental in my professional growth over the last 2 years. The technology and network organization that I have been able to utilize has been fantastic. Plus I have the security of knowing that everything is backed up in case of an emergency. But the best part about DPC Technology is that I feel so confident that they are there to help me at any moment about any computing issues.
Plus they are just simply nice people and that makes things so much more pleasant. I would and have wholeheartedly endorsed DPC Technology for your entire computing, software, networking and date security needs.
Dr. Richard C. Caven, DMD
A Partner to Take Care of All Our Technology Needs
Last August, I acquired a dental practice in Neptune Beach which was already under DPC Technology’s Complete Care program. DPC Technology went above and beyond to assist in the transition, which included working around several crews during the renovation of our dental office. It was a huge relief to have DPC Technology as a partner to take care of all our technology needs, so all I had to worry about was taking care of our patients. I’m no computer expert, will never be a computer expert, but I don’t have to be with DPC Technology’s expert support.
Dr.Michelle DeFelice Hucke, DDS
Jax Beaches Family Dentistry
Smooth Transition from Paper Charts to Electronic Records
DPC Technology helped to make a smooth transition from paper charts to electronic records after I bought my practice. They installed the best equipment and secured my network. I can sleep soundly knowing my records are easily accessible from the cloud in case of emergency. The Complete Care Program settles technical issues swiftly allowing minimal office interruptions. You cannot put a price on that!
Dr. Ross Fishman
Fishman Pediatric Dentistry
Training After Installation was Top-Rate
We were pleased to work with the wonderful people at DPC Technology for the installation of 16 computer workstations in our large dental hygiene clinic and 5 work stations in our smaller dental assisting clinic. The planning phase, with Clay Archer and his team, was handled expertly and their experience gave me confidence that we had found the right company to handle our job. I was particularly pleased with the crew charged with the installation.
They went out of their way to make sure that every aspect of the job was done as we wanted. Drilling through our Formica countertops to install our pole mounted monitors was no easy task, but the finished product looks excellent! The training after the installation was top-rate and our students are now using EagleSoft routinely. We have a great looking clinic now that I’m proud to show off.
Jeffrey R Smith
Florida State College at Jacksonville
They are proactive, not reactive
We have confidence that people on the DPC team either already know how to solve a problem or they are working hard to find a solution. We feel DPC is better than other IT companies because they are proactive, not reactive. Being proactive means working ahead of a problem before it happens and less downtime fixing something that already happened. In today’s culture, your IT firm must be prepared for all that the world is throwing at your practice. You cannot rely on your own dental team and/or small IT firm to be able to keep up with the full time job of keeping your data safe and your equipment running smoothly.
Dr. Niles A. Syska
DDS, The Tooth Shop on 46
Prompt when Returning Phone Calls
DPC Technology’s team was prompt with returning phone calls, honest, friendly and knowledgeable in their field.
The office of Podvia & Stanford DMD’s P.L.
DPC Technology is great to work with. Always tries to accommodate our schedule. Also has a great group of employees to work with. High recommendation from this office.
Greg T. Russell
DPC Technology has been a great help to our practice. Their service is great and you can always count on them to give good, reliable recommendations to improve the technology in the office.
James L. Schumacher, DMD
When DPC Technology comes to the office, it is like having a visit with a friend who is a wiz at computers. They are experts at dental systems and quickly solving associated problems. I enjoy our relationship.
David R. Olinzock, DDS
DPC Technology has given our office great advice, excellent service and all inclusive guidance in our digital radiography and computer networking.
Philip L. Hooton, DMD