Why We’re Steering Clear of Kaseya in 2025: New Video Highlights
In our latest YouTube video, we’re diving deep into a pressing topic for Managed Service Providers (MSPs) and IT professionals: Why Kaseya products may no longer be the best choice for 2025 and beyond. After a transformative year at DPC Technology—merging four companies and navigating a myriad of tools and vendors—we’ve learned some hard lessons about vendor selection.
Here’s a quick rundown of what you’ll discover in the video:
Three Reasons We Wouldn’t Choose Kaseya Products
- Better Alternatives Are Available
Gone are the days when MSPs had to settle for limited vendor options. Over the last decade, a surge of startups has emerged, offering innovative, competitive tools that often outperform legacy products. With better integration options and modern, more efficient code, these newer solutions provide a viable alternative to sticking with a single vendor like Kaseya. - Stagnant Development Post-Acquisition
A recurring issue with Kaseya, as highlighted in the video, is that after acquiring a product, the focus shifts from improving the core functionality to repackaging it for sales. This shift often leads to stagnation, as original developers and visionaries move on, leaving the product to lose its edge. - Account Management and Billing Challenges
One of the most frustrating aspects we’ve faced is Kaseya’s account management and billing practices. From prolonged difficulties in canceling services to recurring overcharges, these challenges have been a significant source of frustration—not just for us but for countless others in the MSP community.
Private Equity’s Role in the MSP Space
The video also delves into the broader impact of private equity on vendors like Kaseya. While investment brings growth, it can also shift priorities away from innovation toward revenue maximization, sometimes at the expense of customer experience.
What This Means for MSPs
Our team’s experience isn’t unique—many others in the MSP community have shared similar frustrations. The video concludes with practical advice for navigating vendor relationships and emphasizes the importance of carefully evaluating tools and partners to ensure they align with your business’s needs and values.
Join the Conversation
Have you had a similar experience with Kaseya or other vendors? What are your thoughts on private equity’s influence in the MSP space? Share your insights in the video’s comments section.
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Watch the video now: Why We’re Not Choosing Kaseya in 2025.
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