If you own and operate a small- or medium-sized business that relies on positive word of mouth, you probably need to make sure the quality of your customer service is top-notch. It definitely pays to have excellent products and/or services in the first place, but it wouldn’t hurt to leverage other tools at your disposal.

The short answer is every 3-5 years. Your IT Support Company should be able to help you track the ages of your machines. When they meet with you quarterly, you should review this so you can budget for replacement when the time comes. Part of using a Managed Service provider should include these quarterly business reviews.

The average business can have well over a thousand user accounts spread over many different online platforms and services. Securely managing all of these logins can get difficult, especially since users are usually left to handle different complex passwords.

As viruses, ransomware, and spyware become more dangerous these days, it’s more important than ever to have powerful antivirus protection. When choosing the right antivirus program for your computer, however, there are many things you should consider.

As cyber-attacks and ransomware are on the rise, many people are wondering what they can do to protect their small businesses from cybersecurity hacks. Let me start by saying there is no foolproof way to protect yourself 100% from a cyber-attack. Having a solid plan and doing your due diligence will keep your business from being a target.

Telephony systems are crucial to business communications and operations and therefore need to be highly secure. Although malware and viruses are some of the most common threats to Voice over Internet Protocol (VoIP) systems, there are other little-known threats too, such as denial-of-service (DoS) attacks.